WellPoint, Inc., and its affiliated companies (WellPoint) are committed to protecting the confidentiality of its membership, especially the confidential nature of protected health information (PHI).* WellPoint is complying with the privacy requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), as well as other laws aimed at safeguarding privacy. Additionally, WellPoint has its own privacy and security policies and procedures in place that are designed to protect customer privacy. The company will continue to make this a priority.
WellPoint is using secure email services to protect email and ensure that all PHI remains confidential. For both our associates and external parties with whom they transmit PHI via email, Secure eMail makes secured communications easy.
This web site will help you understand how messages will arrive to you and how to retrieve them at no cost to you. You only need to register once, and there are only a few simple steps to access the messages. You also can reply to the message securely at no cost to you. The privacy of business communication is important to us, and we want to ensure your information stays private.
Click here to go to the frequently asked questions, which provide information about Secure eMail.
*"Protected Health Information" or PHI is medical information, as well as demographic information about WellPoint's members, that is collected as part of administering their health care benefits. PHI contains "individually identifiable health information." This is information that includes both health care information and demographic details such as an individual's address, gender, Social Security number, or date-of-birth. Insurance applications with medical histories, for example, contain individually identifiable health information.