Employees

It is important that all confidential email communication is kept private. We've made this process easy for you with ZixCorp protection services. There are no keys to exchange or cumbersome steps to remember. And it works seamlessly with our current email application, so there's no learning curve and no information to transfer. Recipients will go through a few simple steps to access messages and will also be able to respond securely free of charge.

If you have any questions, please contact Customer Support at 207-624-7700 or email OIT.Customer-Support@maine.gov.

FAQs

What is Secure Messaging?
Secure Messaging is the automatic process of:

Why are we implementing Secure Messaging?
We are using secure messaging services to protect our email and to ensure sensitive information remains confidential.

Sending a Secure Message.
If lexicon policies are used exclusively, the encryption process will happen transparently without requiring any user input. Please refer to "What is Secure Messaging?" above for more details.

If you are using ZixMail for point-to-point secure email delivery you may click on the ZixMail button (e.g. Red “Z” in Outlook and “Send ZixMail” in Lotus Notes) in your toolbar to automatically encrypt a message.

However, your organization may have also set up a special keyword encryption policy. In this case, you would just type the specific keyword (e.g. secure or confidential) in the subject of your email and the content of the email will automatically get encrypted once it is sent. Please contact your secure email administrator to confirm your company's specific keyword and it's usage (e.g. keyword may need to be located at the beginning or at the end of the subject line).

What if the recipient does not retrieve the message?
If the recipient does not retrieve the message before the expiration date you will receive an expiration notification email. The original message will be deleted from the secure Web site.