Getting Started

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Registering


Below are the steps for external recipients of Lancashire County Council Secure Mail to follow in order to register a password. First-time recipients will only need to register once in order to view the message and any future messages.
  1. You receive an e-mail in your regular e-mail inbox that notifies you that you have a message in the secure mailbox system.



  2. Click the hyperlink in your e-mail message. This will launch the Lancashire County Council Secure Mail registration page in your browser.




  3. Re-enter your password.
  4. Type a Password Reminder Phrase that will help you remember your password if you forget it.
  5. Click Submit Password.
  6. The message page is displayed.
  7. A confirmation email has been sent to your email address for this account. After you receive the confirmation email, please follow the instructions to activate your account.




  8. Go to your email and open the message from Lancashire County Council Secure Mail email notification. Click on the link in the message to activate your new password. This is the last step in this one-time process.


Login





  1. Type your Email Address.
  2. Type your Password.
  3. Click Log In.

Replying to Secure e-Mail Messages



  1. Open your Secure e-Mail inbox by clicking Inbox.




  2. Select a message to reply to by clicking the message subject.




  3. Click Reply to reply to the sender.




  4. A reply form is displayed with the To and Subject fields automatically completed for you.
  5. In the Message field, you may either type your response or cut and paste text from another application.
  6. Options: You may set a message priority and attach files to your reply.
  7. Click Send when your reply is completed.

Composing a New Message


To compose a new message to a Lancashire County Council associate:

  1. Login to Lancashire County Council Secure Mail site.
  2. Click the Compose tab.
  3. Compose your message. You may also set message priority and attach files.
  4. Click Send.




Adding Contacts to Your Address Book

There are two methods for adding contacts to your Address Book.

Method 1

  1. Click the Address tab.
    The address page is displayed
  2. Click the Add a Contact button.
    The Add a Contact page is displayed.
  3. Type the Contact information:
    · First Name
    · Last Name
    · Email Address
  4. Select one of the following options:
    · Click Save to save the Contact information
    · Click Cancel to cancel and return to the Address page
    · Click Clear Form to delete what you typed and remain on the Add a Contact page.

Method 2

  1. When you receive a message and open it, the email addresses of the sender and all recipients are underlined, indicating that they are links.
    Click the email address of the person you want to add to your Address Book.
    The Add a Contact page is displayed with the contact's email address pre-filled on the form.
  2. Type the remainder of the Contact information:
    · First Name
    · Last Name
  3. Go to Step 4 above.

Saving Messages as Drafts

You can save a new message or a reply as a draft and complete it at a later time by using the Drafts folder.

  1. On the Compose or Reply page, click the Save Draft button.
    The message is saved in the Drafts folder.
  2. When you want to complete the message, click the Drafts tab.
    A list of your unsent draft messages is displayed showing the message subject and the date it was saved as a draft.
  3. Select a message by clicking its Subject.
    Drafts of new messages are opened in the Compose page.
    Drafts of replies are opened in the Reply page.
  4. When the message is ready to send, click the Send button.
    After a draft is sent, it is removed from the Drafts folder.
    You can review the message in the Sent Mail folder.

Setting Message Expiration


Messages automatically expire after a period of time, usually 14 days. At expiration, a message is deleted from your Inbox, regardless of whether you have read it.

If you send a message and the recipient does not read it before it expires, the message will be removed from the recipient's Inbox and you will be sent an email notification in your regular email Inbox with the following information:
· Date the message was sent
· Date the message expired
· Names of the recipients
·
If you want to save a message so that you will have a copy after it expires, you should copy the text and paste it into another program or print it.

Option: You may be able to change the standard 14 day expiration to a shorter period by using the optional Days to Hold drop down list when composing a message.